La Casa Hanoi Hotel

It was spacious.

The toilet clogged up and the bathtub shower was clogged too. They fixed the toilet immediately but even though they didn’t offer to change rooms or anything.

The staff were friendly & helpful throughout my stay. Great hotel for the solo traveller as it was clean & secure. I didn't realise the distance from the hotel to the city centre when booking (my error). It was only 2 km, which i did walk,but nothing to see on the walk-in. Grab motorbike was only 5-7 mins in. The pool upstairs was clean,but the pool lining was coming apart as you went further into the pool.

The hotel was nice and modern and the staff were very helpful and even help us stow our luggage while we went on an overnight cruise.

Spacious room, enough cupboard space.

Shower inside the bathtub instead of shower only made it slightly uncomfortable to get inside tub.

spacious and clean rooms.

shower I'm bathtub. a fully built shower would have been better.

Tasty Indian food. Local herbs. Quiet room.

Clean and friendly staff

If Indian food also there in menu at least 2-3 vegetarian Indian dishes will be good. Many Indians are coming there.

Staff very helpful and friendly.

Location too far from centre, pool area very disappointing, beds extremely hard and uncomfortable.

Disappointed

The La Casa definitely is not 4 stars hotel. The hotel on the picture is very nice but opposite in the reality. Rooms and some stuffs are dated, carpet was very stained and dirty. Towels were terrible – too dark and too small. Smelly corridor and no air condition. Even not enough tea in room. There's no real hotel bar. They serve drinks in the very tiny rooftop restaurant. The pool is very small and decking around pool is broken which makes walking unsafe. The hotel need a bit renovation.

A/c didn't blow directly onto the beds & allowed the room to keep a cooler temp. Having a larger room.

The food & selection was average, we were moved to the pool restaurant where the selection was even less due to a seminar booked in during our stay, pool was worn out & smaller than shown, shower was below average with only a handheld shower head & our room wasn't cleaned for 2 days.

Staff is friendly, clean facilities

Mattresses are a bit tired

Clean, close to everything

Breakfast didn’t have enough variety

Our room is nice and the breakfast is also good value

Some of the faucets and equipment are slightly difficult to use

Helpful staff

Swimming pool lot smaller than the pictures show. Dated gym equipment

Friendly helpful staff. Quieter than other areas in Hanoi which is great. Clean comfortable

Good location and pleasant staff in this good value hotel

Beds are really hard

1. The breakfast was perhaps the most outstanding point, especially the crispy samosa.2. The room size was okay. The pictures on the walls were We didn't feel that it was a significant upgrade. 3. The place was clean and well-kept. The pillow was not too soft--which I liked. :-))

1. The lady manager was a bit too straightforward (= rude!) when my friend tried to ask her when was our late check-out time. She mentioned about us paying when we extended it to 3 pm. 2. The location wasn't too ideal at all. We had to walk about 35 minutes!! (BUT of course we could enjoy looking at the petite cafes along the way. :-)) 3. The gym could have been bigger--with newer treadmills (the far one wasn't all that new).

Breakfast was good, however one time daal makhani tasted stale.Suite was of good size and was comfortable.

I booked the hotel on the basis of good rating and with it assumed that the higher hotel cost may be deserved. Sorry to say that it is not. A number of bad experiences are as follows:The hotel lifts were below average. I got stuck in the lift and continued to ring bell, however no one paid a heed to it. I had to call my partner to speak to the reception to take some action. Still there was hesitancy and the hotel staff did not act swiftly. I had to open the lift door myself a little and with the help of one room service staff, I atlast got out.Hotel noted on a contract type paper counting everything in the room that was provided eg towels. On top of that they expected that it should not have stains and that it would be considered damaged. We had to be more careful to use their product then what we are used to at home as we did not want to pay more as we did not want to have a sour taste of justifying our position. I am an avid traveller and such an experience was not expected.The pool was really dirty and one could visibly see leaf and debris collection at the base of the pool.Family room was extremely small where there was not much space to move also. Lighting of both rooms were below average. One of the bulb in my room flickered randomly.The hotel appeared to act like a higher rated facility, however in my opinion was not and definitely was not value for money.

Breakfast was good, room was a good size and bed comfortable

Shower didn't work properly as did the A/C not adjusting to the temp set. Tour groups coming through killed any hotel ambience.

Good location and very clean. Pool restaurant had very tasty food. We had the fried sea bass, fried rice paper rolls and green mango and prawn salad all of which we highly recommend